Delivering happiness : a path to profits, passion, and purpose

Summary: Tony Hsieh, the CEO of on-line shoe retailer Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.

Record details

ISBN: 9780446563048
Physical Description: xiii, 253 pages : illustrations ; 24 cm.
print
Edition: First edition.
Publisher: New York : Business Plus, 2010.

Content descriptions

General Note:	Includes index.
Formatted Contents Note:	In search of profits -- You win some, you lose some -- Diversify -- Concentrate your position -- Platform for growth: brand, culture, pipeline -- Taking it to the next level -- End game.